But, then a minor incident happened which just left a sad taste.
This morning at my Neighbourhood Supermarket – I was pleasantly surprised as some of the staff wished me New Year as I walked in. they were all dressed in their best clothes – it looked very festive.
But as I was checking out another of the staff came in – all bubbly – but obviously late. And the Store manager immediately set off a tirade – in front of all other customers and the staff about the delay in reporting. I felt sad – how an otherwise pleasant ambiance that a customer would experience was spoiled by an over scrupulous adherence to rules.
I don’t know about the history of this staff’s late coming – and as a Manager even I have lost my cool over consistent delays in reporting.
But, I just felt that a Happy CSR even if he / she was late by half an hour was worth more for a customer than – someone who has been given an earful publicly.